Training

Training servicesRealise the full potential of fmfirst®

The fmfirst® product suite is constantly evolving and our courses ensure that users are utilising all available functionality for maximum system efficiency.

Mirroring the application, training is modular and can be tailored to fit the exact needs of your individual organisation. Applying our knowledge of NHS estates and facilities management, our courses are structured to fully reflect the realities of daily operational activities.

Training dates 2017 – monthly sessions available, please contact us for details

Please contact us regarding specific time-frames and we will schedule the required training accordingly.

Which course will best suit your needs?

Managers: 2 day Introduction to fmfirst® provides a full overview of system capability. The course prepares system managers and supervisors prior to system installation and implementation. Managers receive a full system overview and in addition, will be able to identify what training is required by other staff members. Also an effective refresher course to further enhance fmfirst® useage in support of more efficient FM operations.

Help Desk staff: 1 day Task Management course – focusses on fmfirst® Asset Management and Report modules.

Facilities Operatives: Using a “train the trainer” approach – facilities operatives can be trained internally by Managers after they have attended this course. However if required, we can offer a targeted 1 day course held either off or on-site at Asckey (depending on training requirements).

Additional Courses
• Extracting Management Information from fmfirst® – Reporting made Simple
• Bespoke, module specific training according to your organisation’s individual needs – please enquire for details.


Create your own course! Module specific training

1 day courses specifically tailored to meet your requirements. fmfirst® module specific training is specifically designed for new staff or existing users requiring introductory or refresher training. Choose from modules including:

Asset Management; Help Desk; Task Management; Stock Control; Maintenance Contracts; Property; Financial Control; Purchase Orders; fmfirst® web module

Costs  Fees start from approximately £530 per day for two people from the same Trust (only £265 per day per person) – fully residential.  Please note – our 2 day courses include B&B in the local Golf and Country Club, 2 nights evening meal and all lunches and refreshments during the training.

What to expect  Our training sessions and bespoke workshops are highly interactive. Training focusses on your current working practices and priority operational areas. All training courses are prepared and delivered by our own specialist in-house trainers, subject experts who have been actively involved in the development, use and support of the systems being taught. Training delivery is covered within the scope of our regularly audited ISO 9001 accreditation, ensuring high quality delivery using fully validated training materials and verified course content.

We have discovered that the more successful courses are held at our offices. This way we are able to provide on-site technical back-up and trainees are less likely to be distracted.

Feedback  Over a 12 month period, 98% of our course attendees marked us as good/very good across our full range of courses and workshops. We take course feedback very seriously and this has resulted in well-received courses, highly praised by attendees. Previous trainee comments:

“Excellent training environment, all questions asked resolved. Very worthwhile” (Lancashire); “Trainer was very good with the level and speed I required, very informative course” (Basingstoke); “Very informative and interesting. Excellent product” (Mayday); “Would recommend to other colleagues, I found it very useful and now look forward to progressing forward with our system” (Scarborough)

How can we help? Contact us today on 0845 270 7747 or email enquiries@asckey.com for course details.